Questions and answers
Who is Senior Care 24?
Senior Care 24 connects families with experienced caregivers and organizes 24-hour home care.
What is 24-hour home care for seniors?
24-hour care means that the caregiver lives in the client’s home during the assignment and supports everyday activities during the day and night.
What tasks does a caregiver help with?
The caregiver helps with hygiene, dressing, meals, mobility, household tasks, shopping and accompaniment to appointments.
Is the caregiver present around the clock?
Yes. During live-in care the caregiver stays in the home for the agreed rotation, while also having the right to breaks and rest time.
Does the caregiver provide medical care?
No. Care assistants are not medical professionals and do not provide medical or nursing procedures.
What happens if the client’s health worsens?
If the client’s health changes, the situation is handled according to need: the family, doctor, outpatient nursing service or emergency service may be contacted.
How does care work for people with dementia?
Caregivers have experience supporting people with dementia and adapt care to the person’s needs, routines and current condition.
How quickly can 24-hour care be arranged?
Care can often be arranged within a short time, depending on caregiver availability and the client’s requirements.
How does home care start?
After the first contact and consultation, a suitable caregiver is selected, the cooperation terms are set and the caregiver starts in the household.
How long are caregiver rotations?
Rotations are usually agreed individually, often between 2 and 6 weeks depending on family, client and caregiver needs.
What if the caregiver is not a good fit?
If cooperation does not work as expected, we support the family and arrange a replacement if needed.
What if the caregiver becomes ill?
If a caregiver is unavailable due to illness, a replacement solution is arranged to maintain continuity of care.
What accommodation does the caregiver need?
The caregiver needs a private room and suitable basic facilities in the client’s household.
Who provides the caregiver’s meals?
Meals are usually provided by the family in the household; the exact arrangement can be agreed individually.
How much does home senior care cost?
The cost depends on care intensity. In Czechia it is approximately CZK 2,190-2,890 per day; in Germany it starts from EUR 100 per day for one person or EUR 120 per day for a couple.
What is included in the price?
The price includes the caregiver’s work and agreed support. Service fees, additional services and external costs are billed separately.
Are there additional costs?
Additional costs may include holiday surcharges, travel costs, a monthly service fee and individually agreed extra services.
When and how is care paid?
Payment is made based on invoices. Assistance is usually billed around the end of a rotation; service fees are usually billed monthly for the previous month.
Can I receive public financial support?
Yes. In Czechia, a care allowance may be granted by the Labour Office. In Germany, people with a recognized Pflegegrad may receive long-term care insurance benefits.
Is 24-hour home care an alternative to a nursing home?
Yes. It can be a valuable alternative to residential facilities, with individual support at home, often one-to-one or one caregiver for a couple.
We operate in both Germany and the Czech Republic. In Germany we provide services under the name HausCare24, and in the Czech Republic under the name SeniorCare24.